What is the best course of action for a new charge nurse noticing incomplete tasks delegated to a CNA?

The best course of action in this scenario is to approach the CNA privately to discuss the missed tasks. This method fosters a supportive environment that encourages open communication and respects the CNA's dignity. By addressing the issue one-on-one, the charge nurse can better understand any challenges the CNA faced that may have led to incomplete tasks. This approach also allows for constructive feedback and guidance, which is more likely to lead to improvement in performance without damaging the CNA's confidence or morale.

Creating a dialogue can help identify circumstances that may have contributed to the oversight, whether it's related to workload, understanding of tasks, or possible personal issues affecting performance. It sets the stage for collaboration and problem-solving, reinforcing teamwork and accountability, which are essential in healthcare settings. Engaging in a private conversation also prevents unnecessary embarrassment or defensiveness that could occur in a public setting.