Delegation and Communication Practice Test

The most appropriate verbal response emphasizes the need to address the employee's behavior within the context of its impact on the team. By stating that "we need to discuss your behavior and its effects on team dynamics," the nurse manager acknowledges the problematic behavior without personalizing the criticism, fostering a constructive dialogue. This approach focuses on the collective responsibility of maintaining constructive communication and team cohesion.

Furthermore, it frames the conversation in terms of the workplace environment, allowing for a discussion that can lead to understanding and improvement. This type of response encourages accountability and opens the door for the employee to reflect on their actions and how they affect others, which is crucial for developing better communication skills in the long run.

Other options do not serve the goal of effectively resolving the issue at hand. Referring to respect or suggesting not to take things to heart may minimize the problem, while stating that it’s not the right time avoids addressing the behavior altogether. Therefore, option A is the most effective choice for fostering improvement in communication skills.