What action should a leader-manager prioritize upon discovering workplace conflict?

Prioritizing the gathering of information about the conflict is crucial for a leader-manager because it lays the foundation for understanding the underlying issues and the perspectives of those involved. By collecting detailed insights, including the context of the conflict, the triggers, and the viewpoints of all parties, the leader-manager can assess the situation comprehensively. This understanding is essential for developing a thoughtful and effective resolution strategy.

Approaching conflict without sufficient information may lead to misinformed decisions that could exacerbate the situation. Therefore, a careful examination of the conflict promotes a more refined and empathetic approach, allowing the leader-manager to facilitate dialogue and address the root causes rather than merely treating the symptoms. This method not only fosters better relationships between team members but also contributes to a healthier work environment overall.